CUSTOMER SERVICE ADMINISTRATOR
LIVINGSTON
UP TO £25,000 + GREAT BENEFITS
THE OPPORTUNITY:
We're exclusively supporting a leading company located in Livingston that is looking to expand their operation due to the continued growth of the business.
As a Customer Service Administrator, you'll be responsible for speaking within professional business customers about their orders, processing orders, liaising with suppliers, delivery couriers, lost/damaged orders and returns. Updating systems internally and handling administration tasks.
This is the ideal opportunity for a driven individual who wants to be part of a progressive business where you can build a long-term career.
THE CUSTOMER SERVICE ADMINISTRATOR ROLE:
- As a Customer Service Administrator, you'll be responsible for speaking with professional business customers
- Accurately processing customer orders on the system
- Liaising with customers about their orders and chasing delivery couriers to locating missing orders
- Administering re-orders, returns and refunds
- Providing high levels of customer service to ensure repeat business and retention of the customer relationship
- Liaising with multiple internal departments and with external suppliers
- Updating and maintaining the internal systems
THE PERSON:
- Good experience of Customer Service and/or Administration within an office based/telephone-based environment
- Confident communication skills with the ability to build relationships over the telephone with existing customers and suppliers
- Highly organised individual
- Computer literate with MS Office
- A driven individual who wants to progress with a forward-thinking company
TO APPLY:
Please send your CV for the Customer Service Administrator position via the advertisement for immediate consideration.
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