CUSTOMER SERVICE COORDINATOR
LIVERPOOL
Up to £25,000 + BENEFITS + TRAINING + PROGRESSION
THE OPPORTUNITY:
We're exclusively working with a long established and successful business which has many years of heritage and continues to grow year on year. As a result, they're seeking an confident, driven and hungry individual to jump on board with the team. You'll be getting involved in handling customer orders via the website, in person and of the phone. This is an extremely progressive role that is ideal for an individual with admin & customer service skills.
This is a fantastic opportunity for someone from a Customer Service Coordinator, Customer Service Administrator, Hire Desk, Trade Desk, Hire & Sales, Hire & Sale, Plant Hire, Tool Hire, Fleet Hire or similar background to join a rewarding and well established employer as they continue to expand and become recognised as an industry leader.
THE CUSTOMER SERVICE COORDINATOR ROLE:
- Working within a busy office-based position
- Responsible for the online ecommerce web shop orders and ensuring they are processed efficiently
- Monitoring orders and ensuring deliver promises are met
- Checking payments have been received and cleared before organising dispatch
- Updating and maintaining the internal systems
- Book transport for orders using preferred transport supplier
- Monitor returns and ensure refunds are processed.
- Conduct Market research on all online products
- Assist Marketing department in creating relevant mail shots for shop products.
- Ensure orders/clients are monitored with details for potential further business passed to relevant reps.
- Monitor stock to ensure top sellers are always available.
- Put away correctly all goods received for the stock containers and counter
- Providing general sales admin support to the sales team
THE PERSON:
- Must have experience in a Customer Service Coordinator, Customer Service Administrator, Hire Desk, Trade Desk, Hire & Sales, Hire & Sale, Plant Hire, Tool Hire, Fleet Hire or similar role
- An excellent communicator who feels comfortable speaking with customers face to face, on the phone, via email and online webchat
- Must be a confident individual who is keen to grow with the company
- Computer literate and able to pick up new systems quickly
TO APPLY:
To apply for the Customer Service Administrator position, then please send your CV for immediately consideration.
Get Recruited is acting as an Employment Agency in relation to this vacancy.
