​How Marketing Companies are using AI

​How Marketing Companies are using AI

Posted on 13 May 2024

Artificial intelligence (AI) is rapidly changing the world of marketing. From automating routine tasks to providing data-driven insights, AI is empowering companies to improve their marketing efforts. In this post, we'll explore how companies are harnessing the power of AI technologies to gain a competitive edge.

How Companies are Using AI

Content Creation

When it comes to content creation, marketing teams are often under pressure to create content in short periods, for many reasons and on many different channels. However, to create good quality content that is effective time is needed. Unfortunately, many marketing teams are time-stretched and this is where AI software can help.

AI software can help companies generate content, from email subject lines, ad copy, blog ideas and posts, captions, social media post ideas, catchy headlines etc. Using these tools brings new ideas to the table while saving companies valuable time and money.

“44% of marketers have used AI for content production” AI Marketing Benchmark Report 2023

Customer Relationship Management (CRM)

AI is being used as a CRM tool, AI powered chatbots and virtual assistants are playing a big role when it comes to CRM. Improving customer experiences by providing personalised customer service, answering queries, and resolving issues on time.

Email Marketing

AI tools are an effective strategy to enable companies to save time and improve their email marketing. By using AI companies can: analyse email performances to identify what needs to be changed for optimal delivery and responses. They can conduct A/B testing, and personalise content to audience segments (Left carts, new audience, loyalty etc). And they can create workflows triggered by users’ actions.

Data Analysis and Insights

AI can help marketers gain a deeper understanding of the data that is available within their company. AI is used to predict trends and behaviours, this data can be processed quickly in large amounts. AI data analysis can be used to optimise marketing strategies, identify new opportunities, and make informed decisions.

Companies That Embrace AI

Netflix

Netflix uses AI-driven machine learning technology to provide personalised content recommendations that come based off users’ individual data. This data is made up of a user’s viewing history, ratings and preferences, Netflix uses AI algorithms to suggest more personalised content recommendations.

Another way Netflix uses AI for personalisation is how it alters the artwork and imagery that is shown when portraying titles. Like the recommendations, Netflix uses data and AI-driven machine learning to personalise the cover artwork. These changes are made to compel users to watch the content as they feel drawn to it, the reason they feel drawn to it is because it is suited to their exact preferences. The artwork may feature an actor that users often watch or show the content in a certain way to reflect their favourite genre.

Example of netflix cover images

Photo credit netflixtechblog.com

“Over 80% of the shows people watch on Netflix are now based on its personal recommendations platform

Meta (Facebook)

Meta's AI-powered advertising platform allows companies to target their content to specific audiences with advertisements that are more relevant and relatable. Meta-analyses user's data including their set interests, behaviours, preferences and what demographics they fit into to deliver advertisements that fit their specific profile. This increases rates of engagement and conversions for the companies as they are zoning in their targeting capabilities.

Spotify

Spotify uses AI with their service called “Discover Weekly” which is a playlist for users curated just for them. The playlist is curated using user's data from their listening habits and preferences. AI collects their user information and creates a unique playlist of music that they think the user will like, enabling them to discover new music with ease, which offers an enhanced listening experience.

Amazon

Global ecommerce giant Amazon uses AI-powered data to suggest products to their users based on their previous browsing and purchase history. They can collate the data their users provide and suggest products they would like, or need to re-purchase for example supplements a user has previously purchased, if a period of time has passed Amazon can re-suggest this product to them.

Amazon also uses AI in the form of their virtual shopping assistant called Rufus, Rufus can answer general questions like “What should I consider when buying running shoes?” and specific product-related queries like “Is this jacket machine washable?” Amazon announced that Rufus will also be able to help customers compare different products, shop by occasion and find the best recommendations in what Amazon describes as a “conversational shopping experience.”

Benefits of AI

Personalised Customer Experiences:

AI and its algorithms can analyse data in large amounts and can use this analysis to deliver personalised content. The personalised content can offer product recommendations tailored to individuals and their preferences.

This level of personalisation enhances customer satisfaction and increases engagement and interactions.

Efficiency and Productivity:

AI can make mundane and time-consuming tasks automated, giving marketing teams time to focus on higher-level strategic tasks, improving productivity and reducing costs.

Data-Driven Decision Making:

AI is skilled at processing large sets of data and discovering patterns and insights faster than a human could. Data insights help companies to make informed decisions, optimise campaigns and allocate resources more effectively.

cartoon data analysis

Risks of AI

Privacy:

AI systems rely on customer data, and there are concerns about data privacy and security. There is a risk to holding this type of data and companies must implement strong data protection measures and stick to strict privacy regulations to maintain customer trust.

Bias:

AI algorithms can act on the human biases that have been unintentionally ingrained in the data that they are trained on. This can lead to biased or inaccurate decision-making, careful monitoring of these results is needed to avoid any bias issues.

Dependence:

While AI can automate tasks, over-reliance on this can lead to complacency and can stunt the creativity and critical thinking of humans.

The Future of AI in Marketing

As AI technology continues to evolve and is growing rapidly. It's not likely that AI will replace humans in the marketing industry entirely, but what is likely to happen is AI's capabilities will enhance and grow over time.

Those who work in marketing will need to embrace AI and use it effectively to continue to succeed in the evolving landscape of marketing.

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