Commercial Account Handler

Location Brighton
Discipline: Insurance
Job type: Permanent
Salary: Up to £30000.00 per annum + + Hybrid Working
Contact name: Dervla O'Driscoll

Job ref: 12508
Published: 10 days ago
Startdate: ASAP


We're exclusively supporting a market leading business located in Hove who is looking to expand their Renewals team as part of their strategic expansion plans over the coming months.
As a Account Handler within the Renewals Team, you'll be manage a portfolio of existing clients, dealing with insurance issues relating to changes in their requirements and renewals. Develop new business enquiries and cross sell our business solutions suite of products and services.
This is a great opportunity with a forward-thinking organisation where you can thrive.


  • Accountable for own portfolio of clients, managing the relationship effectively to ensure the retention and growth of the portfolio.
  • Responsible for the renewals relating to policies achieving > 90% retention rate.
  • As part of the Existing Business team responsible for the overall management of the existing book, dealing with MTA's, MTC's, claims and additional covers such as Excess Layer, D&O.
  • Underwrite and consider each risk before presenting to insurers and authorised signatories.
  • Identification and development of new business opportunities
  • Cross selling and upselling of the Business Solutions products: Energy, Telecoms, IT, Employee Benefits, Recruitment & Consultancy, Business Supplies, Health Protection, Wealth Management & Finance and Risk Management meeting monthly and annual targets.
  • Obtaining leads and cross selling the Non-Scheme products that are relevant to your clients.
  • Dealing with all calls of a technical nature from the Insurers and the Clients.
  • Being the customer face for your clients Claims.
  • Updating TAM at all customer touchpoints to ensure valid MI can be taken out of the system and supports SLA's and KPI's.
  • Delivering good customer service by responding swiftly to queries and concerns from clients, insurers and brokers.
  • Attending team meetings and sharing best practice with wider team.
  • Completion of training and development hours to support CPD and CII including mandatory modules via Broker Assess to comply with FCA regulation.
  • Following TCF principles and applying FCA's 6 key outcomes to your role.
  • Ensure all statutory and company legislation is followed to protect clients, colleagues and business interest.


  • Working towards or prepared to study for CII exams.
  • Technical knowledge of commercial insurance.
  • Commercial broking experience essential.
  • Knowledge of General Insurance products which are applicable to the sector
  • Proven experience in managing relationships with customers, insurers and key stakeholders.
  • Active and working knowledge of FCA compliance.
  • Articulate and presentable with the ability to communicate effectively both verbal and written.
  • Able to work co-operatively with other team members.
  • Adaptability and management of the continual changes within the insurance landscape
  • Ability to work under pressure.
  • Excellent negotiation skills.
  • Capable of working on own initiative and managing own workload effectively
  • Competent with Microsoft office suite, word, excel, outlook and databases.

If you are an experienced Commercial Account Handler with the required skills, please send your CV for immediate consideration. We are currently shortlisting for interviews

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