SENIOR CUSTOMER SERVICE & PROJECT COORDINATOR
CREWE - MONDAY TO FRIDAY
UP TO £40,000 + PROGRESSION + GREAT CULTURE
Get Recruited are recruiting on behalf of an innovative and rapidly growing organisation who deliver high-security, high-profile global projects across critical infrastructure, government, and commercial sectors.
They are looking for a Customer Service & Project Coordinator to join their Projects & Delivery team. This is an exceptional opportunity for someone early in their career who is passionate about customer service, exceptionally organised, and keen to build a long-term career in project management.
You'll support the full lifecycle of complex international projects, ensuring seamless delivery, outstanding client communication, and precise coordination throughout. This is perfect for someone with a meticulous approach, a proactive attitude, and a desire to grow within a values-led, fast-paced environment.
This is a great opportunity for someone from a Customer Service, Project Manager, Project Coordinator, Project Assistant, Customer Service Manager, Operations Coordinator, PMO Assistant or similar role who is eager to take the next step.
THE ROLE:
- Supporting the planning, scheduling and coordination of international project timelines and deliverables
- Maintaining accurate project documentation, trackers, reports and internal systems
- Preparing project briefs, client updates and internal communications
- Liaising with internal teams to ensure alignment on key milestones
- Monitoring progress against KPIs and flagging any risks or delays
- Assisting with supplier coordination and global logistics planning
- Delivering timely, professional communication to clients and stakeholders
- Ensuring all written communication meets the organisation's standards
- Supporting the Project Manager during client meetings, taking minutes and tracking actions
- Using project management tools and software to track tasks, timelines and dependencies
- Contributing to continuous improvement initiatives across project workflows
- Ensuring full compliance with internal procedures and external regulations
THE PERSON:
- Strong organisational and time-management skills
- Excellent attention to detail and a methodical approach
- Confident communicator with strong written and verbal skills
- A proactive learner with a desire to develop within project management
- Comfortable managing multiple tasks and deadlines
- Proficient in Microsoft Office (Excel, Outlook, Teams, Word)
- Experience using project management tools such as Monday.com or Asana is beneficial
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