CUSTOMER SERVICE & SALES MANAGER - TRAVEL
LONDON
UP TO £45,000 + EXCELLENT UNCAPPED BONUS £50-55K OTE
We are now recruiting for a Customer Service & Sales Manager with an established and well respected international company based in the south east.
A leading premium travel company and destination specialist providing unique, innovative and inspiring experiences for affluent individuals, couples, families and groups in the most amazing destinations. Creating unique travel experiences, they offer one-of-a-kind holidays, tailored to personal desires.
This is a great opportunity for an experienced sales team manager to join a growing & lucrative business, you will have experience of selling in the premium travel market or similar with a good knowledge or passion for travelling and high level of customer service, always looking to exceed your clients expectations and maximise repeat business opportunities.
CUSTOMER SERVICE & SALES MANAGER
- Oversee and manage the sales team's bookings from initial enquiry to return home ensuring excellent service standards throughout.
- Recruiting, training, coaching the team, monitoring performance and setting targets
- Manage guest feedback and encourage further bookings and loyalty
- Liaising with the management Team and Head of Sales to improve the sales and service for our guests and actioning with your team.
- Troubleshooting any guest issues pre, during and post departure, including dealing with complaints.
- Make Suggestions as required into planning of accommodation and other product areas, to include selection and pricing thereof.
- To communicate with partners to ensure that preferred suppliers are utilised by the sales team & maximising margins.
- Communicating with marketing & retentions teams to ensure that the sales team is working efficiently with these departments.
THE PERSON
- Sales Team Management experience
- Must have knowledge or background in the exclusive services, premium markets or similar
- You should also be articulate, professional, comfortable with customer engagement
- Previous Travel Sales background
- Successfully managed teams to a high standard, achieving all metrics
- Proven experience in a competitive Sales team exceeding targets in a premium environment
- Office based with hybrid or remote option for the right person.
- Regular travel required and encouraged.
- Must be based in the UK, ideally within commuting distance to Central London
TO APPLY:
Please send your CV via the advert for the Customer Service & Sales Manager position via the advertisement for immediate consideration.
Get Recruited is acting as an Employment Agency in relation to this vacancy.
