CUSTOMER EXPERIENCE TEAM LEADER
SALISBURY - OFFICE BASED
SALARY UP TO £40,000
THE OPPORTUNITY:
Get Recruited are recruiting on behalf of a fast-growing, customer-focused business who are looking for a Customer Experience Team Leader to join their team. This role does require you to work weekends, this is a Thursday to Monday role.
This is a great opportunity for someone from a Team Leader, Apprenticeship Programme Manager, Customer Experience Team Leader, Program Manager, Apprenticeship Manager or similar
THE ROLE:
- Provide day-to-day guidance, mentoring, and performance management for apprentices.
- Plan and coordinate apprentice rotas to meet service and operational demands.
- Hold regular one-to-one meetings with apprentices to review progress and set development goals.
- Lead by example, upholding high standards of service, safety, and professionalism at all times.
- Ensure operational processes are followed accurately and continuously reviewed for improvement.
- Oversee the upkeep and distribution of uniforms, equipment, and training resources.
- Promote an exceptional customer experience across all stages of the apprentice journey.
- Supervise and coordinate a team of flexible staff members working across various operational needs.
- Manage scheduling, communication, and day-to-day support to ensure smooth service delivery.
THE PERSON:
- Must have strong people management experience.
- Strong leadership, communication and organisation skills.
- Understanding of how training plans or learning pathways are designed and delivered. As well as being able to review and improve training content or processes.
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