MAINTENANCE MANAGER
CREWE
UP TO £50,000 + PROGRESSION + GREAT CULTURE + MON-FRI
Get Recruited are recruiting on behalf of a highly innovative and rapidly growing organisation delivering complex technical installation and service solutions across global, high-security environments including critical infrastructure, government, and commercial sectors.
They are seeking an experienced Maintenance Manager / Head of Service & Maintenance to lead and develop their global service operations. This is a senior leadership role responsible for driving operational performance, service excellence, and commercial success across installation, engineering, and service support teams.
You'll take ownership of the full Service & Maintenance function, ensuring exceptional service delivery, strong client relationships, and continuous operational improvement. This is a fantastic opportunity for a strategic leader who thrives in a fast-paced, technical environment and is passionate about building high-performing teams.
This opportunity would suit someone from a Head of Service, Service Manager, Maintenance Manager, Operations Manager, Engineering Manager, Service Delivery Manager or similar leadership role within a technical, engineering, or installation-led environment.
THE ROLE:
- Leading the Service & Maintenance business unit, setting direction, objectives, and performance standards
- Managing installation teams, service engineers, and service administration functions
- Ensuring delivery of all internal KPIs and client-facing SLAs to maintain exceptional service standards
- Overseeing service planning, scheduling, and resource allocation to optimise efficiency and responsiveness
- Acting as the senior escalation point for major service issues and key client relationships
- Driving continuous improvement across service processes, systems, and delivery models
- Managing the department budget including forecasting, cost control, and financial performance
- Improving service revenue, contract profitability, and operational cost efficiency
- Evaluating service contracts, warranties, and maintenance agreements to ensure commercial viability
- Developing KPI dashboards and reporting to monitor operational performance and service outcomes
- Working closely with Sales, Projects, and Operations teams to ensure smooth project handovers and lifecycle management
- Ensuring compliance with all relevant safety, regulatory, and quality standards
THE PERSON:
- Proven experience leading a service, maintenance, or operational function within a technical environment
- Currently in a Sor similar role
- Strong leadership skills with experience managing engineering, installation, or service teams
- Commercially aware with experience managing budgets and operational performance
- Confident stakeholder manager with strong client-facing experience
- Analytical and data-driven approach to performance improvement
- Comfortable operating in a fast-paced environment with multiple priorities
- Strategic mindset with a proactive, hands-on leadership style
- Passionate about service excellence, customer satisfaction, and continuous improvement
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